Special Services

In-store returns

You can return your purchase easily in any of the Max Mara stores offering this service. Our staff will activate the returns procedure and take care of it for you.

This service is only available in ITALY and you have 14 days from delivery. Lastly, remember that when you make a return in-store, you must show your order number and should not activate the online procedure.

Book an Appointment


Book your private appointment in-store and enjoy a styling session in complete safety. You can discover the collections close-up, get sneak previews of the season’s trends and personal advice on new ideas for outfits.


Choose the store, date and time that suits you best and get in touch with us by phone to confirm your appointment and find out more about your in-store visit.


Book Now


The WhatsApp service is now active to make your shopping experience even more tailor-made. You can get in touch with your favourite Max Mara store quickly and easily, chat directly with the sales staff and find out more on:


  • New arrivals and seasonal trends
  • Availability of your favourite products
  • Fit, washing and caring for garments 
  • In-store services
  • Promotions and previews


Discover the participating stores